Privacy Policy

CH General Construction LLC

Effective Date: 01/20/2026

Your privacy matters to us. This Privacy Policy explains how CH General Construction LLC collects, uses, and protects your personal information.

1. Information We Collect

We collect information you provide when you:

• Request a free inspection or quote
• Submit a contact form on our website
• Scan a QR code from our postcard campaigns
• Speak with our team during door-to-door canvassing
• Submit a quote request through third-party platforms (Thumbtack, etc.)
• Sign a contract for services
• Communicate with us via phone, text, or email

Information collected may include:

• Name, phone number, email address
• Property address and details
• Insurance company information (for insurance claims)
• Photos of your property (via CompanyCam)
• Project preferences and specifications
• Communication history and notes

2. How We Use Your Information

We use your information to:

• Schedule and conduct free inspections
• Prepare estimates and quotes
• Coordinate with insurance companies and adjusters
• Schedule and perform roofing, siding, or restoration work
• Send appointment reminders and job updates
• Process payments and invoicing
• Request reviews after job completion
• Improve our services
• Comply with legal obligations

3. SMS Text Messaging

When you provide your phone number, you may receive SMS text messages from us regarding:

• Appointment scheduling and reminders
• Quote delivery and follow-up
• Job status updates
• Insurance claim progress
• Review requests

Message frequency varies depending on the stage of your project. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. You may also reply HELP for assistance.

We do not send unsolicited marketing messages. We only text contacts who have provided their phone number in connection with requesting our services.

4. Information Sharing

We do NOT sell your personal information to third parties.

We may share your information with:

• Insurance companies and adjusters (for insurance restoration projects)
• Material suppliers and subcontractors (as needed to complete your project)
• Service providers who assist our business operations (scheduling tools, CRM systems, payment processors)
• Legal authorities if required by law

5. Client-Provided Contact Lists (Database Reactivation)

If you are a client of our marketing services, you may provide us with contact lists of your past customers or leads. You represent and warrant that:

• You have the right to share these contacts with us
• These contacts originally consented to receive communications from your business
• You are using our services for legitimate business purposes

We use these contacts solely to provide database reactivation services on your behalf. We do not share these contacts with other parties.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve user experience. These tools may collect:

• Browser type and device information
• Pages visited and time spent on site
• Referring website or campaign source

You can disable cookies in your browser settings, though some website features may not function properly.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and maintain business records. Quote requests and project records are typically retained for 5–7 years for warranty and legal purposes.

8. Your Rights and Choices

You have the right to:

• Opt out of SMS messages at any time (reply STOP)
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or 551 268 7108.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no internet or electronic storage system is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

12. Contact Us

Questions about this Privacy Policy or our data practices?

CH General Construction LLC

Address: 313 Milford Avenue, New Milford, NJ
Phone: 551 268 7108
Email: [email protected]